CONSUMER · AnsweringServices
So you never have to worry — your calls, your clients, your reputation, handled to an exacting standard. Bespoke concierge answering — human, AI, or both — for principals in Ghana and worldwide.
See bespoke pricing — Human · AI · Hybrid, in USD or Ghana cedis →Coverage
Live agents and AI, around the clock — every call answered in your business name, in seconds.
Coverage shown is our service reach and answer-speed standard — not a live activity counter.
Inside the operation
The team behind the line
Concierge team Process
Before we accept an account, your relationship manager meets you in person — at Airport City, or at your office, or wherever you conduct conversations of this register. We discuss your callers, your principal's day, your house's tone, and the particular matters that distinguish your standing arrangement from anyone else's. This conversation typically takes ninety minutes. It is not a sales meeting; it is the foundation of our work together.
⏱ 90 minutes
Your relationship manager drafts your house protocol — fifteen to forty pages depending on the complexity of your standing arrangement. Greeting, escalation tree, principal's preferences, caller registry, language register, confidentiality boundary, monthly review cadence. You review, edit, and approve in writing before any agent reads a word of it.
⏱ 5-7 working days
Two to three named agents are assigned to your account and trained on your protocol over two weeks — not in a classroom but with your relationship manager, in dialogue, with role-play covering the full range of callers your house receives. On Day 14 we activate your line. The first call goes to your relationship manager's desk, with the assigned agent listening. From Day 15, the house is yours.
⏱ 14 days
Services
Every caller hears the same warm voice every time — your house's voice, shaped to your tone, your principal's preferences, and your team's r…
English + French as standard. Twi for principals who prefer it. Every agent is concierge-grade in both languages — the warmth does not drop …
Each agent on your account signs a bespoke NDA the day they are assigned. No call data leaves Ghana. Voice recordings (where you authorize t…
Critical calls — defined by you, in advance, in writing — reach your principal in under 90 seconds. We have standing escalation trees for em…
Bookings, travel, couriers, restaurant reservations, doctor appointments, hairdresser arrangements, theatre tickets — handled with the same …
Up to three principal entities as standard — your personal line, your foundation, your business — each answered in its own voice from the sa…
Sectors
Every channel
Calls, WhatsApp and social — each available as a standalone module or an add-on to any package, handled with the same discretion.
Your WhatsApp Business line answered live — replies, bookings, message capture.
Standalone · or add-onDMs and comments handled in your voice — enquiries never left waiting.
Standalone · or add-onFacebook Messenger triaged, answered and escalated to your rules.
Standalone · or add-onTelegram chats attended with discreet, on-brand responses.
Standalone · or add-onViber messages answered and routed — nothing missed across borders.
Standalone · or add-onTwo-way SMS answered and forwarded — confirmations, intake, follow-up.
Standalone · or add-onFront-line inbox triage — sorted, answered, escalated confidentially.
Standalone · or add-onLive website chat answered by the same team that answers your calls.
Standalone · or add-onPricing
These are the prices. Choose Human, AI, or Hybrid.
International rates undercut US, UK and Canada domestic answering services — and outsourced answering runs a fraction of a US/UK in-house receptionist (~$31k–$51k/yr). Ghana-based businesses pay the local cedi rate.
Human: White-glove human answering, confidential and NDA-bound. Always labelled Human.
Annual $540 — $60 less than 12× monthly
Annual $1,728 — $192 less than 12× monthly
Annual $3,499 — $389 less than 12× monthly
AI: AI answers to your exact script and escalates anything sensitive to a human. Always labelled AI.
Annual $270 — $30 less than 12× monthly
Annual $864 — $96 less than 12× monthly
Annual $1,760 — $196 less than 12× monthly
Hybrid: Bespoke AI for routine volume, priority human escalation for the sensitive. SLA-backed. You set the rules.
Annual $410 — $46 less than 12× monthly
Annual $1,296 — $144 less than 12× monthly
Annual $2,624 — $292 less than 12× monthly
Prices declared canonical baseline per LAW-67. No discount, introductory, or limited-time framing. International prices in USD; Ghana prices in cedis (the international rate ÷ 3). Human, AI and Hybrid are always labelled — AI handles routine calls and escalates complex or sensitive ones to a human.
Guarantee
Our promise to the house we look after: every call answered in the house voice, every escalation faster than ninety seconds, every protocol followed without ceremony. We do not advertise this promise. We hold it. When we miss it — and in five years we have missed it three times …
Read the full guarantee →Tell us what you handle now and what's slipping. We respond within 1 business day.