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Services

10 operational services. Each backed by the guarantee.

  • 24/7 Live Answering in House Voice

    Every caller hears the same warm voice every time — your house's voice, shaped to your tone, your principal's preferences, and your team's register. Two to three named agents per account, never more. …

  • Bilingual EN/FR Coverage Standard

    English + French as standard. Twi for principals who prefer it. Every agent is concierge-grade in both languages — the warmth does not drop on the second language. Calls from Togo, Côte d'Ivoire, Came…

  • Signed NDA per Agent · Ghana-Only Processing

    Each agent on your account signs a bespoke NDA the day they are assigned. No call data leaves Ghana. Voice recordings (where you authorize them) are stored on Ghanaian-domiciled servers under our cont…

  • Principal Escalation Under 90 Seconds

    Critical calls — defined by you, in advance, in writing — reach your principal in under 90 seconds. We have standing escalation trees for emergencies, lost passports, family medical situations, diplom…

  • Calendar-Integrated Concierge

    Bookings, travel, couriers, restaurant reservations, doctor appointments, hairdresser arrangements, theatre tickets — handled with the same discretion as the calls. Integrated to your Google Workspace…

  • Multi-Brand Handling

    Up to three principal entities as standard — your personal line, your foundation, your business — each answered in its own voice from the same dedicated agent pool. Unlimited entities available on bes…

  • Dedicated Relationship Manager

    A single senior member of our team owns the relationship with you personally. Quarterly reviews in person at Airport City or wherever you prefer. Standing access by direct line — they answer their own…

  • Custom Escalation Protocols

    Your escalation tree, written by you, refined by us, reviewed together every six months. Different protocols for different callers (your principal's spouse vs your principal's counsel vs a tabloid jou…

  • Weekly Transcript Review (Head of Service)

    Our Head of Service personally reviews a sample of your calls each week — not for the volume but for the texture. Anything off-register, anything that should be brought to your attention, anything tha…

  • Monthly Metrics + Quarterly Principal Review

    Monthly: pickup time, escalation count, response-time distribution, caller-mix breakdown. Quarterly: a half-day review with your relationship manager, in person, at Airport City or your office — revie…