Effective 22 April 2026 · A plain account of how Elite Answer Ghana collects, uses, holds, and protects your personal information — and the rights you retain over it.
Elite Answer Ghana is a premium concierge call-answering service, founded 15 August 2020, with its house at Airport City, Level 14, Accra, Ghana. In this policy, "we", "us", and "our" refer to Elite Answer Ghana.
Elite Answer Ghana is registered with the Data Protection Commission of Ghana as a data controller under the Data Protection Act, 2012 (Act 843). Our Data Protection Officer is reachable at [email protected].
This policy covers personal information we collect from three sources: visitors to eliteanswerghana.com, principals and representatives who enquire with us, and callers to lines we answer on behalf of client organisations.
Name, organisation, role, email, telephone, jurisdiction, engagement tier of interest, commencement timeline, and any information you voluntarily provide in the message field of our enquiry form. We also record the referrer (if any), the page on which the enquiry was submitted, and the timestamp.
Account information (billing contact, invoicing details, payment method), operational information (your house manual, approved script, escalation protocol, authorised-persons register), and engagement correspondence.
Name, telephone, email, organisation, reason for calling, and any details the caller chooses to share during the call, captured per our client's agreed script. Recordings and transcripts are retained according to the retention period specified in our client's engagement letter (default: 90 days for recordings, 24 months for transcripts).
IP address, device type, browser type, pages viewed, referring URL, and general geographic region (at country/city level). We use analytics tools that are configured to anonymise IP addresses before storage.
All personal information we collect is stored on systems located in Ghana, owned by Elite Answer Ghana, and physically housed at Airport City, Accra. We do not transfer personal data outside Ghana except where (a) you have explicitly instructed us to do so in writing, or (b) we are compelled to do so by lawful court order.
If you are a Ghanaian data subject — or a person whose data we hold — you have the right to:
To exercise any right, write to our Data Protection Officer at [email protected]. We respond within 14 days.
When we answer a call on behalf of a client, a short consent notice is played at the beginning of the call: "This call may be recorded for quality and record-keeping purposes." If the caller objects, the recording is not made and a note is retained in the call log. This protocol has been reviewed by our legal counsel against Ghanaian law and is followed without exception.
We share personal information only with: (a) the client organisation on whose behalf the call was taken (because that is the purpose of the call); (b) our core technology providers, each of whom is bound by data-processing agreements governed by Ghanaian law; (c) our auditors, under confidentiality; and (d) regulatory authorities exercising lawful functions.
We do not sell personal data. Ever. We do not share client information between clients. Ever.
Encrypted storage, access-controlled systems, two-factor authentication for all personnel, annual penetration tests by independent Ghanaian security auditors, physical security of the premises (electronic access control, CCTV on entries and exits but not on the operations floor), and continuous internal review.
Our website uses essential cookies (for session continuity and accessibility preferences) and limited analytics cookies (anonymised IP, no cross-site tracking). We do not run advertising pixels, behavioural-advertising tags, or social-media trackers on our website.
We update this policy when our practices change. The effective date at the top of this page always reflects the latest version. Material changes are notified to active clients by email; minor corrections and clarifications are published here without separate notice.
Data Protection Officer
Email: [email protected]
Telephone: +233 302 000 100
Post: Elite Answer Ghana — Data Protection Officer, Airport City, Level 14, Accra, Ghana
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