Effective 22 April 2026 · A plain-English statement of the terms on which Elite Answer Ghana provides its services. Our full engagement letter, executed per client, supersedes the general statement below in the event of any inconsistency.
These terms are an agreement between Elite Answer Ghana (the "House"), an answering and concierge service with its premises at Airport City, Level 14, Accra, Ghana, and you (the "Client"), whether you engage us as an individual principal or on behalf of a legal entity. Where you engage us on behalf of an entity, you warrant that you are authorised to bind that entity.
Elite Answer Ghana provides a premium live call-answering and concierge service from its Airport City premises, using named agents assigned to client engagements. The precise scope of each engagement is set out in the engagement letter agreed between the House and the Client at commencement, which prevails over the general descriptions on this website.
Engagements are month-to-month. Either party may conclude the engagement with one calendar month's written notice, given to the Relationship Manager (Client) or to the principal contact (House). No termination fee is charged. Pro-rated refunds are issued for any prepaid amount covering a period after conclusion.
By default, calls we answer on your behalf are recorded for quality assurance and record keeping. A consent notice is played to callers at the beginning of every call. If a caller declines consent, the recording is not made and a log note is retained. Recording may be disabled entirely for specific lines or specific matters at the Client's written instruction.
The Client is responsible for:
The Client warrants and agrees not to use our services to: (a) operate any business unlawful under Ghanaian law; (b) harass, defraud, or mislead callers; (c) run telemarketing, robocalling, or mass outbound calling (we are an inbound concierge service); (d) operate services in regulated sectors (banking, insurance, healthcare, legal practice) without the licences required of the Client; (e) carry out any activity that brings the House into disrepute. Breach of this clause entitles the House to terminate the engagement immediately with a pro-rated refund and no further liability.
The House treats all Client information, callers' information, engagement correspondence, scripts, protocols, and recordings as strictly confidential. Every agent signs an individual non-disclosure agreement. The House will not disclose any information except: (a) to the Client and persons the Client has authorised in writing; (b) pursuant to a lawful order of a Ghanaian court of competent jurisdiction; (c) to the Data Protection Commission exercising its statutory functions. See our Discretion Protocol.
The House processes personal data in compliance with the Ghana Data Protection Act, 2012 (Act 843). All personal data is stored in Ghana, on systems owned and operated by the House. No personal data is transferred outside Ghana without the Client's explicit written instruction. A Data Processing Agreement is executed as part of every engagement.
Where a service level is guaranteed (Chairman's Line) and is materially missed for reasons within our control, service credits are automatically applied to the next invoice in accordance with the engagement letter.
To the fullest extent permitted by Ghanaian law, the House's total liability to the Client for any claim arising out of or related to these terms is capped at the fees paid by the Client to the House in the six (6) months preceding the claim. The House is not liable for indirect, consequential, or loss-of-profit damages. Nothing in these terms limits liability that cannot be lawfully limited (including gross negligence, wilful misconduct, or fraud).
All materials, systems, training content, and methodologies developed by the House remain the property of the House. The house manual, call script, and escalation protocol developed for a specific Client are the joint property of the House and that Client, and are returned to the Client upon conclusion of the engagement, with our copies destroyed to the Client's specification.
The House does not publish Client names, logos, or attributable quotations without the Client's prior written consent. Where a Client consents to serving as a reference, the arrangement is made personally, in writing, and reviewed annually.
Any material change to these terms is notified to active Clients at least 60 days in advance. A Client who does not accept the change may conclude the engagement without penalty during the notice period.
These terms are governed by the laws of the Republic of Ghana. Any dispute arising under or in connection with these terms is submitted to the exclusive jurisdiction of the courts of Ghana, sitting in Accra.
These terms, read with the specific engagement letter executed between the parties, constitute the entire agreement between the House and the Client and supersede all prior negotiations and understandings.
Elite Answer Ghana
Airport City, Level 14
Accra, Greater Accra
Ghana
Telephone: +233 302 000 100
Chairman's Office: [email protected]
When you are ready to speak, we will be ready to listen. An introduction begins with a quiet conversation between principals — no forms to fill, no queues to wait in.